Delivery and Returns Policy

Delivery Information

  • Delivery to most areas of UK mainland are free, are not guaranteed and are in working days (i.e. excluding bank holidays and weekends).
  • We aim to dispatch orders received within 24 hours – resulting in delivery in 2 working days.
  • Some areas in Scotland and Cornwall may generate a delivery charge or delay in arrival time.
  • If your parcel is delayed in transit we will chase the carrier as best we can but unfortunately any such delays are out of our hands and delivery costs will not be refunded.

Returning an Item

If you are not happy with the goods you receive you can, of course, return them to us. Please read the below returns procedures thoroughly.

  • In order to process any return we must first receive this request via e-mail – please specify your order number and the reason for the return and await confirmation from us before sending it back.
  • If you are returning because you have changed your mind you may return your order up to 14 days from the date of delivery as long as the goods are in a re-saleable as-new condition and with all of their original packaging remaining intact.
  • Please remember that customers have the statutory duty to take reasonable care of goods whilst in their possession and in return transit to us.
  • The customer is responsible for any return costs, unless the item in question is faulty or mis-described.
  • Under circumstances where the goods are faulty or mis-described we will meet all reasonable delivery costs for product returns.
  • Once a return has been accepted in accordance with the above conditions, a refund will be processed within 30 days (usually sooner).
  • This returns policy does not affect your statutory rights.
  • Our returns policy is in accordance with the Distance Selling Regulations.

We strongly encourage you to ask us questions about any product if you are unsure if it is suitable before you buy. When you receive delivery please check your parcel for any damage before signing for it and sign it as “UNCHECKED” even so.

We hope you will be happy with your purchase from us and we welcome feedback, positive or negative, from our customers on our products and services.
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